Privacy Policy

At Neno Care, we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our Shopify-powered website.

1. Information We Collect

When you visit our website, we collect certain information about your interaction with the site. This may include:

  • Personal Information: When you place an order or attempt to make a purchase, we collect your name, billing and shipping address, payment information (such as credit card details), email address, and phone number.
  • Device Information: We automatically collect data about your device, including your IP address, browser type, and operating system through cookies, log files, and web beacons.
  • Order Information: We keep records of products you purchase, payment methods, and other order-related information.
  • Customer Communications: Any feedback, emails, or other forms of communication you send to us.
    2. How We Use Your Information

    We use the information we collect to:

    • Process your orders and deliver products to you.
    • Communicate with you about your order or respond to your inquiries.
    • Improve and optimize your shopping experience on our website.
    • Provide personalized product recommendations and offers.
    • Comply with legal obligations and prevent fraud.
    3. Sharing Your Information

    We share your personal information with third parties only as necessary to help us operate our business and fulfill orders. These third parties include:

    • Shopify: Our e-commerce platform provider. Shopify stores your information securely to process orders and manage our website.
    • Payment Processors: We use payment gateways and third-party services to process payments (e.g., credit cards, PayPal). These services may access your information only as needed to perform their functions.
    • Shipping Providers: To ensure timely delivery of your orders.
    • Legal Requirements: If required by law or to protect our rights, we may disclose your personal information to regulatory authorities.
    4. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

    • Remember your preferences (e.g., language or login details).
    • Track usage patterns to optimize our website's performance.
    • Provide relevant advertisements and personalized offers.

    You can disable cookies through your browser settings, but this may limit some features of our website.

    5. Your Rights

    As a customer, you have the right to:

    • Access: Request a copy of the personal data we hold about you.
    • Correct: Update or correct any inaccurate or incomplete information.
    • Erase: Request the deletion of your personal information, subject to certain legal exceptions.
    • Withdraw Consent: Revoke consent for us to use your personal information for marketing purposes at any time by unsubscribing from our communications.
    6. Data Security

    We take your privacy seriously and employ security measures to protect your personal information from unauthorized access, disclosure, or misuse. Shopify uses encryption and other security measures to safeguard data collected through our site.

    7. Third-Party Links

    Our website may contain links to third-party websites. This Privacy Policy does not apply to external sites, and Neno Care is not responsible for the privacy practices or content of those sites.

    8. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Please check this page regularly to stay informed of any updates.

    9. Contact Us

    For any questions about this Privacy Policy or to exercise your data rights, please contact us at: